Legal & PRivacy
Privacy Policy
How Vanguard Basement Waterproofing Inc. collects, uses, protects, and manages personal information when you use our website or contact us about our services.
Last Updated: September 15, 2026
On this page
Click on any heading to link within this index to go to the immediate information.
Need Help?
If you have questions about this Privacy Policy or how your information is handled, please contact us.
- 905-259-4636
- vanguardwaterproofing@gmail.com
Vanguard Basement Waterproofing Inc. (“Vanguard Waterproofing,” “Vanguard,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect, use, and maintain in connection with our website and waterproofing services.
This Privacy Policy explains how information may be collected when you visit vanguardwaterproofing.ca, request a quote, contact us, or otherwise interact with Vanguard Waterproofing.
01.
Information We Collect
Information You provide to Us
We may collect personal information that you voluntarily provide when you:
- request a quote or inspection
- submit a website contact form
- call, email, or otherwise contact us
- communicate with us regarding a property or waterproofing concern
- consent to receive future communications from us
Depending on the interaction, this information may include your name, email address, telephone number, property address, or service location, information about your basement or foundation, and other information you choose to provide.
02.
Website & Analytics Information
When you visit our website, certain technical and usage information may be collected automatically through website technologies and analytics services.
This may include information such as:
- IP address;
- browser and device type;
- approximate geographic location;
- pages viewed;
- referring website or traffic source;
- session duration and website interactions;
- scrolling and navigation activity; and
- interactions with website forms, telephone links, and other website features.
Vanguard Waterproofing currently uses Google Analytics 4 (GA4) to better understand how visitors use our website and to measure website performance and marketing effectiveness.
Google Analytics may use cookies or similar technologies to distinguish users and sessions and collect website usage information.
Learn how Google uses information from sites and apps that use its services
03.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate website features, understand website usage, measure performance, and improve our services.
Cookies are small data files stored on or associated with your device or browser.
Depending on the technologies enabled on our website, cookies may be used for:
- essential website functionality;
- website analytics;
- remembering preferences;
- measuring website performance; and
- understanding how visitors interact with our website;
Where required, visitors may be provided with options regarding non-essential cookies or similar technologies.
04.
How We Use Personal Information
Vanguard Waterproofing may use personal information to:
- respond to inquiries and quote requests;
- schedule inspections or appointments;
- evaluate waterproofing and drainage concerns;
- prepare estimates and proposals;
- communicate regarding requested or ongoing services;
- perform and document contracted work;
- maintain customer and property records;
- provide customer support;
- improve our website, services, and business operations;
- measure website and marketing performance;
- comply with applicable legal and regulatory requirements.
We will not use personal information for materially different purposes without obtaining appropriate consent where required.
05.
Marketing and Educational Communications
Vanguard Waterproofing may offer homeowners the option to receive educational or promotional communications regarding basement waterproofing, drainage, seasonal conditions, maintenance, and related services.
Where consent is required, these communications will only be sent in accordance with applicable Canadian requirements.
Consent to receive marketing communications is separate from submitting a request for a quote or contacting Vanguard Waterproofing about a service.
You may unsubscribe from marketing communications using the unsubscribe mechanism provided in the communication or by contacting us.
06.
How We Share Information
Vanguard Waterproofing does not sell personal information.
We may disclose or provide access to personal information to service providers that assist us in operating our business, such as website hosting, analytics, email, customer relationship management, communications, information technology, and other business-support providers.
These providers may process information on our behalf only as necessary to provide their services, subject to applicable agreements and safeguards.
Information may also be disclosed where required or permitted by law.
Some service providers may process or store information outside Canada. Where this occurs, information may be subject to the laws of the jurisdiction in which it is processed or stored.
That cross-border language is worthwhile because Canadian privacy guidance specifically notes that organizations should be transparent when outsourced information may be processed in another country.
07.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business and service records, meet warranty or contractual requirements, resolve disputes, and comply with legal obligations.
When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it as appropriate.
08.
Protecting Personal Information
Vanguard Waterproofing uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information under our control.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
09.
Accessing or Correcting Your Information
You may contact Vanguard Waterproofing to request access to personal information we hold about you or to request that inaccurate or incomplete information be corrected, subject to applicable legal limitations.
You may also contact us regarding questions about how your personal information has been collected, used, or disclosed.
PIPEDA specifically includes individual access and the ability to challenge the accuracy and completeness of personal information among its principles.
10.
Withdrawing Consent
Where Vanguard Waterproofing relies on your consent to collect, use, or disclose personal information, you may withdraw that consent subject to applicable legal or contractual restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide certain services where the information is necessary to perform those services.
11.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Vanguard Waterproofing is not responsible for the privacy practices or content of third-party websites. We encourage visitors to review the privacy policies of websites they choose to visit.
12.
Changes to This Privacy Policy
Vanguard Waterproofing may update this Privacy Policy periodically to reflect changes to our website, business practices, technologies, service providers, or legal requirements.
The current version will be posted on this page with the date of the most recent update.
13.
Contact Vanguard Waterproofing
Questions, concerns, requests for access or correction, or inquiries regarding this Privacy Policy may be directed to:
Vanguard Basement Waterproofing Inc.
Ontario, Canada
Phone: 905-259-4636
Website: vanguardwaterproofing.ca
Email: vanguardwaterproofing@gmail.com
Privacy Questions
Questions About Your Information?
If you have questions about this Privacy Policy, how your information is handled, or would like to request access to or correction of your personal information, please contact Vanguard Waterproofing
- +1 (905)-259-4636